First of all let me say that overall, Brian was the final reason that I decided to purchase from your store. I have looked amongst other retailers and have not found anyone more knowledgeable nor with such sincere care for his customers as Brian has.
Brian was a pleasure to work with from the beginning of the process to the finish. I actually looked the first day and then brought my wife in the next day and she was equally impressed with Brian as well. I also want to commend Brian on the training of John, the newest addition to your store. John was also welcoming following the mentoring footsteps of Brian, widely evident, by extending his voice of courtesy to us as well. Secondly, let me say that I so appreciate all of your help in making my purchase, in spite of the extenuating circumstances, as smooth as possible as it can be.
I am truly grateful for the upgrade on the Elliptimill to the Executive Console. As a business owner, I admire seeing those in business who, represent that business well, it is certainly a excellent reflection of the brand that your presenting.
Thank you again for such Stellar Service!!!
Best Regards, Richard
My husband and I wanted to share with you that we have had a wonderful experience and feel very lucky to have been assisted by your employee Brian. He gave us a 110% effort in finding out our needs, researching the best product to meet those needs, and working with you to give us a fair price. It is rare to find sales people who act so very genuine and selfless. You have a very good employee with him and we will continue to patronize your business to serve our fitness needs.
Thank you to you also for working with us on price, delivery and the offer that we can return the product within 30 days, at no cost, if it is not what we expected. That is a very fair option when you did not have a model to try out in one of your sales floors. However, we expect to be happy with the purchase and we are excited to add it to our fitness repertoire.
Please share this with Brian. We do not have a direct e-mail for him in which to copy him on.
Kaeli and Jeff Dutra
“We love our new home gym. Both the F7 Torgue Fitness Fold-Away Strength Center and the Octane 37 Elliptical are excellent products. At Home Fitness has, as you did six years ago, provided us with a “complete” fitness center at our new home.”
—Lee and Debby, Cave Creek, AZ
“My husband, Roger and I were so pleased with the two delivery men, Chris and Issac who delivered our eliptical today. They called before they arrived which we appreciated. They were courteous to us and worked hard to get our eliptical through our narrow hallway and doorways. We were very impressed with their professionalism. Thanks so much.”
—Sincerely, Betsy and Roger P. Phx, Arizona
“Thanks for a great purchasing experience. As you know, I spoke with numerous Landice dealers before making a decision to go with At Home Fitness. Your knowledge, responsiveness and pricing made At Home Fitness the clear choice. And the post purchase experience was equally as impressive. You did a great job of communicating the status of the order and coordinating a flawless delivery process. You patiently answered my numerous questions and quickly responded to every email (even on your days off or in the middle of the night). I couldn’t have asked for more.
I love my new treadmill and appreciate the support you provided throughout the process. In a day and age when so many companies have forgotten what customer service is about, you exemplify customer service excellence. In addition to selling exercise equipment, At Home Fitness should offer customer service training to other retailers. There’s no doubt that others could learn a lot from you. Thanks again!!”
—Judy B., Haymarket, VA
“Thank you so much for your prompt response and excellent customer service. Because of your proactive engagement on all my purchases, I decided today to purchase additional equipment from your company. Thanks again for your help…”
—Dwayne F., Orlando, FL
“Purchased the (LifeCore 1050 RBs) bike online and was very pleased with the excellent service from the sales and shipping departments. Received the bike in just four days from my order (halfway across the country). The bike was easy to put together and is a quality design with all the amenities you could possible want. The advanced computer has all the features you would want and makes for a better workout. For a bike in this price range it’s the best.”
—Greg G, Baton Rouge, LA
“The Eliptimill arrived today via RAC transport. It was delivered with a liftgate, package was in excellent condition. Put it together in a couple of hours. Owner/assembly manual is a bit weak but OK. Overall, this thing is a bad boy should last me way beyond safe and sane:)”
“Just wanted to pass on my thanks to you. I got the bike assembled pretty easily and have used it several times now and really like it. Thanks again.”
—Tyler R. Frisco, TX
“Just wanted to let you know I really like the bike. Thank you for the recommendation and for the help with getting it set up and delivered!”
—Regina, Olympia, WA
“Thank you very much. I appreciate your help greatly and your focus on the quality of your products you sell. Your company at all levels has been excellent.”
—Chad T. Scottsdale, AZ
“I was very impressed when the elliptical showed up yesterday, only two days after I placed my order! I am very happy with the service your company has provided. The elliptical actually beat the electonics console being delivered by UPS. I wasn’t expecting to get this for another 1-2 weeks, so thanks very much again. Great Service!”
—Darren H., Texas
“Wow! I never expected this type of customer service ordering online! Thank you for your offer. I’m pretty handy so I should be okay. I will call you if I have any questions. I expect to receive delivery next week as the shipping company already called me thia morning. Thanks again for touching base with me.”
—Peter D., Wheatland, OK
“Bryan, Thanks so much for your help. If I have any questions I’ll give you a call. You and your company have been most pleasant to work with.”
—Beth W, Mount Clare, WV
“The machine (Landice Treadmill) is first rate. Thanks for the excellent service. I will recommend you to others.”
—Rich M, Rancho Sante Fe, CA
“Thank you for taking the time to talk with me and listen to our needs. You gave me some very good suggestions. It was nice just talking and learning about what we are and should be looking for.”
“Thank you so much for all your effort! You have made this a stellar experience. Living in Alaska tends to make us the “red headed step child” of the country. Especially, when it comes to purchases from the lower 48! Thanks again!”
—Wendy, Fairbanks, AK
“Bryan, I love the Landice. Thanks for everything..it was worth the wait!”
—Meg K., Palm Harbor, FL
“….thank you for the excellent service and personal attention. Your kindness and business ethic are very much appreciated, and I will recommend athomefitness whenever possible!”
—Tom B., Middletown, NY
“The Landice treadmill arrived this morning…and I just ran on it — wow!! what a smooth run and such a quiet motor — our good friends have a brand-new Sole-85 and you are right, there is no comparison between the two — especially in stability of the base and size of the running area. Thanks for steering me in this direction.”
—Kim, Peachtree, GA
“Just wanted you to know that we are now the proud owners of the LC-990 which I have affectionately named “Ergo,” I know you will figure that one out!
We went to “At Home Fitness” yesterday, Monday, and met with Greg. He was very gracious and well informed about the machine, gave us a lot of good pointers about it and not to over do it to start out…good advice, I’m sure! The second I stepped onto the LC-990 I could feel the quality of this machine, it is well built for sure. Super smooth to operate and totally what we wanted and were looking for!!!
Greg did give us the lowest on-line price I had found and even had a machine already put together and helped to load it in our truck. Stan is happy about the no assembly required, he’s good with tools but hey…already put together, you can’t beat that!
Stan used “Ergo” this morning for 5 minutes and as he said, “I can already feel the burn, this puppy is going to get us into great shape!” I will be using it first thing tomorrow and am really looking forward to it.
I am so glad that I contacted LifeCore Fitness at the corporate level and so pleased that you emailed us back so quickly.
We may be middle aged, but we don’t have to look or feel like it, not anymore! You make a wonderful elliptical trainer, just wanted you to know and to thank you again for all your assistance!”
—Lori and Stan, Mesa, AZ
“Thanks very much for the timely message. I have been very impressed with your company and its customer service. I did not expect delivery for at least a week, so you have vastly exceeded my expectations!
I will be sure to visit your website for any fitness needs in the future and will recommend your site to my friends for their fitness needs.”
“Just wanted to drop you a line to let you know how pleased I am with your service and the attention to detail. My order was processed super fast and (you) were very helpful in choosing the right treadmill for me. I couldn’t be happier than I am with the Horizon T6 Elite, it is very sturdy.”
—Randy, Mason, Mi
“I just wanted to let you know how happy we are with the treadmill (Horizon T-6 AFG). I would say the best quality of it is its stability. It really feels like you are running on a treadmill at a club. For that price I don’t see how anyone would go with a different machine. If you ever have any customers who are unsure, I would be happy to talk with them.”
—David S, Grand Ledge, MI
“Thanks for the personal attention! The (Landice) treadmill arrived yesterday in perfect condition. We used it today and are 100% satisfied with the purchase.”
—Demetrius, Pleasantview, UT
“Hey Bryan, I really love my new Landice Treadmill. The Installers did a Great Job! I love how solid it feels, it is well constructed and very smooth. I’m looking forward to many years of good service.”
—Satisfied Customer Tim— in Ohio
“When our old treadmill died, we did our research and decided on a Landice L7 as the best replacement. It was then just a matter of finding the best price. That is what originally brought us to At Home Fitness. We fully expected the mediocre-to-poor customer service that usually comes with a low price. But that is not what we got from At Home Fitness! Instead, we received personal attention, good advice, got all of our questions promptly and clearly answered, and frequent status communications all the way through delivery. As a first time customer, we are very satisfied with our purchase from At Home Fitness. ”
—Paula and Steve, Charlotte, NC
“…I am a consultant by trade and understand the importance of customer service. The experience I had with At Home Fitness and you (Bryan) in particular was incredible. You truly understand the value of brilliant client service and made the experience a pleasant one. The treadmill as you indicated is incredible (Landice). It is nicer than the ones in the gyms. My wife put it to good use and was walking on it 5 miles / day up until the day before the birth of our new son.
You took care of everything including the installation and it went exactly as you indicated. I definitely would do business with At Home Fitness in the future and truly appreciate the experience that you gave me.”
—Jeff, Salem, VA
“At Home Fitness brings a level of integrity to internet shopping that is hard to find these days. Anyone can claim good customer service when everything goes as expected, but when there is a problem customers are often faced with solving the issues themselves. At Home Fitness was there to support me with real people and real solutions throughout the buying process as well as after the sale was complete”.
—Ronnie, Leander, Tx
“Thank you for the wonderful shopping experience. You provided better service than I could find in a local store with prices better than I could find anywhere else. From the time I placed the order and you personally followed up, shipped the order as promised when promised, provided free shipping and were even personally available by telephone, in the evening, when I was unpacking the unit and had trouble setting it up.
Thank you for the great price, the quality equipment and the custom service. I will recommend your company to anyone who is looking for exercise equipment.”
—Michelle, Elma, NY
“After researching different treadmills and deciding on the model that was right for us. We went in search for an online store that we could trust. We live in a rural area so we needed to find an online store that had three important qualities. First being good customer service. Seconded being technical support for our treadmill. Third of course price and delivery. We found that At Home Fitness fit the criteria.
We called before ordering asking a zillion questions which Bryan answered with knowledge and honesty even giving us a follow-up call back. Our treadmill arrived on the day that we were told. The delivery driver was just as polite and helpful as the folks At Home Fitness.
We highly recommend At Home Fitness to friends and family and anyone who is thinking of purchasing fitness equipment.”
—Christy, Filmore, UT